Swift Nexus Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
At Swift Nexus we prioritize your privacy and are dedicated to safeguarding your online safety whenever you visit or interact with our website. Our Terms of Use and Privacy Policy provide a detailed explanation of the personal data we may collect from you and how we handle it. Please review this Privacy Policy periodically, as it is updated from time to time.
Introduction
We are committed to protecting the privacy of our website visitors and service users. This policy outlines how we act as a data controller, determining the purposes and means of processing your personal data. By using our website and agreeing to this policy, you consent to our use of cookies as outlined here. References to "we," "us," and "our" pertain to Swift Nexus Ltd.
"Personal data" refers to any information relating to an identified or identifiable individual, as defined by the GDPR.
How We Use Your Personal Data
We may process various categories of personal data for specific purposes, including:
• Usage Data: Information about your use of our website and services, such as IP address, location, browser type, and more, collected via our analytics tracking system. This data helps us analyze and improve our website and services.
• Contact Data: Information like your name, address, phone number, and email, which you provide via website forms or phone calls. This data is used for communication and providing information about our services.
• Enquiry Data: Information submitted through inquiries about our goods and services, used for marketing and sales purposes.
• Call Recordings: Recordings relating to enquiries for our services with us and our partners
• Notification Data: Information for subscribing to our email notifications and newsletters and other marketing activities
• Correspondence Data: Information related to communications with us, including metadata generated via our website forms.
• Complaints & Feedback
We may also process your data for legal claims, compliance with legal obligations, and other necessary purposes. Your telephone number may be used for reasonable contact to address your inquiries and provide product advice.
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
• Consent
• Contract
• Legitimate interest
• People/companies who request our services
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent
• Contract
• Legitimate interest:
• People/companies that are relevant and potentially interested in the services we provide
Where we get personal information from
• Direct enquiries
• Publicly available sources
• Third parties
• Sales intelligence platforms
Providing Your Personal Data to Others
We may share your personal data with our group companies, insurers, professional advisers, and trusted suppliers as necessary. This includes sharing information for sales advice, building works, or related activities. We do not share your enquiry data with third parties for marketing purposes.
This also includes:
Others we share personal information with
• Organisations we’re legally obliged to share personal information with
• Emergency services (where necessary)
• Other relevant third parties
• Companies that provide the services or products in which the visitor has requested
Sharing Information Outside of the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Retaining and Deleting Personal Data
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. The specific duration for which we retain your data may vary depending on the nature of the data and the purpose for which it was collected. Once your data is no longer needed, we will ensure it is securely deleted or anonymised.
Amendments
We may update this policy periodically by publishing a new version on our website. Please check this page occasionally for any changes.
Your Rights
You have rights regarding your personal information, including the right to access, rectify, and request the deletion of your data. You can also object to processing for direct marketing purposes and withdraw your consent at any time.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
About Cookies
Cookies are files stored by your browser that help us identify and analyze your interactions with our website. We use cookies for authentication, advertising, analysis, and storing your preferences. You can manage and block cookies through your browser settings, but doing so may affect website functionality.
Our Details
This website is owned and operated by Swift Nexus Ltd. We are registered at 1-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us by post, or by email at info@swift-nexus.com